Standard Warranty

As a leading provider of SAN solutions and storage technology, iQstor knows the importance of keeping mission-critical data accessible around the clock. iQstor offers a robust standard warranty along with various optional support plans and training that provide the flexibility our customers need.

iQstor provides a three-year limited warranty on storage systems and storage expansion enclosure hardware.

• 9 x 5 (8AM - 5PM, M-F) telephone technical support
• Spare part advanced replacement in USA at no charge subject to availability

iQstor also provides a one-year limited warranty on the Data Protection software solutions.

• 9 x 5 (8AM - 5PM, M-F) telephone technical support

In addition to the above standard warranty, iQstor offers extended support plans and warranties along with on-site service and training. Some services may not be offered in all areas, check with your sales representative for more information. 

Click Here to view the RMA return and out-of-warranty repair policy.

Support Services

Extended Hardware Support
(SKU#: HM1)
Provides 9 x 5, annual hardware support, next business day on-site support and advanced replacement spare part exchange. This plan is ideal for customers that want quick turn-around on replacement parts and continuous technical support.

• 9 x 5 (8AM - 5PM, M-F) telephone technical support
• Next business day on-site support (Monday to Friday)
• Web based remote system diagnostics
• Spare part advanced replacement in USA at no charge subject to availability

Premium Hardware Support
(SKU#: HM2)
Provides 24 x 7, annual hardware support, 4-hour on-site support after phone diagnosis and advanced replacement spare part exchange. This support plan provides the iQstor team of qualified SAN experts at your disposal. Our worldwide capability ensures you are a phone call away from our experienced support team.

• 24 x 7, 4-hour telephone response technical support
• 4-hour on-site support
• Web based remote system diagnostics
• Spare part advanced replacement in USA at no charge subject to availability

Premium Software Support 
(SKU#: SM2)
Provides 24 x 7, annual software support and 4-hour phone response.

• 24 x 7, 4-hour telephone response technical support
• Support web page and software upgrade downloads

Extended Warranties

Extended Hardware Warranty 
(SKU#: EHW)
One year hardware warranty extension beyond the first 3 years, maximum 5 years

Extended Software Warranty
(SKU#: ESW)
One year software warranty extension beyond the first year, maximum 5 years

Training & Installation Services

Basic On-Site Installation
(SKU#: TS1)
Basic system installation with configuration setup and training per 8 hours man-day on-site

Basic Remote Installation & Training
(SKU#: TS1R)
Remote web based basic system configuration with setup assistance and training per system

Data Protection On-Site Installation
(SKU#: TS2)
Data Protection feature setup, configuration and training, per 8 hours man-day on-site

Data Protection Remote Installation & Training
(SKU#: TS2R)
Remote web based Data Protection feature setup, configuration and training per system